About this role
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Reporting To: Head – People Experience
Role Overview:
We are looking for a Lead People Experience to own and scale end-to-end employee lifecycle operations for a large, distributed, feet-on-street workforce with high monthly churn, ensuring accuracy, speed, compliance, and cost efficiency. The role is critical in enabling uninterrupted business operations through robust onboarding, offboarding, payroll and statutory compliance, particularly in a piece-rate compensation environment.
Key Responsibilities
• Employee Lifecycle Management
• Own and continuously improve end-to-end lifecycle processes, including:
• Offer issuance and acceptance at scale
• Bulk onboarding and induction readiness
• Background verification (BGV) initiation, tracking, and closure
• Data integrity across HRMS, payroll, and compliance systems
• Exit processing, final settlements, and statutory closures
• Ensure lifecycle SLAs are met despite high daily transaction volumes.
• High-Volume Onboarding & Workforce Readiness
• Design and operate bulk hiring and onboarding models capable of handling ~1,000 joiners per week.
• Ensure seamless coordination between recruitment, business HR, HRMS, payroll, and compliance teams
• Drive standardisation of documentation and exception handling for ensuring deployment-readiness from Day 1
• FTC Management
• Own the entire lifecycle processes for the fixed-term contract employees on third party payroll.
• Guide the team for timely payrol