About this role
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your Opportunity:
New Relic is seeking a high-energy, detail-oriented Billing Manager to lead our global billing operations. As we continue to scale our consumption-based pricing model, you will be the architect of our "order-to-cash" efficiency. You are ensuring that our customers’ usage data translates into accurate, transparent, and timely invoices. You will be responsible for transforming the billing function from manual processing to an automated, "doer-reviewer" controlled environment. Your goal is to eliminate revenue leakage by standardizing credit lifecycles and global playbooks. What You’ll Do:
• Lead the Charge: Oversee the daily operations of the global billing team, ensuring all monthly, quarterly, and annual billing cycles are completed with 100% accuracy.
• Consumption Model Mastery: Manage the complexities of New Relic’s usage-based billing, ensuring data integrity between our product telemetry and our financial systems.
• Process Optimization: Identify bottlenecks in the billing workflow and implement automated solutions to reduce manual touches.
• Cross-Functional Partnership: Act as the bridge between Sales, Legal, and Customer Success to resolve complex contract billing setups and disputes.
• Compliance & Audit: Maintain internal controls for the billing process and support external audit requests.
• System Ownership: Partner with Business Applications teams to enhance and troubleshoot our billing tech stack (e.g., Billing Platform, NetSuite, Salesforce).
• Credit Lifecycle Management: Establish a unified credit process with clear accountability across AE’s, Collections, and Deal Desk to reduce operational friction.
• Global Standardization: Own the Global Billing Process Playbook, ensuring all processes—from standard invoicing to complex amendments—are documented and optimized.
• RPA & Automation Enthusiast: You have hands-on experience identifying manual reconciliation workflows and partnering with technical teams to deploy RPA (Robotic Process Automation) solutions. Fast Closer: You thrive in a high-pressure month-end environment and have a proven track record of helping teams reduce the financial close cycle.
Your Qualifications:
• Experience: 8+ years in Billing or Revenue Operations, with at least 3 years in a leadership/management role within a SaaS environment.
• The "SaaS" Factor: Deep understanding of SaaS, consumption-based billing, and deferred revenue concepts.
• Tech Stack Savvy: High