About this role
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
At Okta, partners are central to our success. The Global Partner Program team equips partners with the tools, resources, and operational support needed to build successful and profitable Okta practices.
Okta is seeking a Manager, Global Partner Sales Desk to support the transactional sales cycle and manage critical deal flow operations. This role ensures a seamless and efficient sales process by executing deal registration validation, maintaining CRM data quality, and handling quoting and purchase order (PO) processes.
The ideal candidate is highly organised, detail-oriented, and comfortable working in a fast-paced environment while supporting both partners and internal teams.
Key Responsibilities
Team Leadership and Development
• Lead, mentor, and manage a team of Global Partner Sales Desk Specialists and Cloud Desk Specialists, including performance management, coaching, and career development.
• Define team priorities, allocate resources effectively, and establish Key Performance Indicators (KPIs) to ensure operational excellence and team efficiency.
• Manage global team capacity and coverage to ensure all transactional service level agreements (SLAs) are consistently met.
• Recruit, onboard, and train new team members as the organization scales.
Program Operational Strategy & Optimization
• Define and optimize the end-to-end operational processes for the Global Partner Sales Desk, focusing on scalability, compliance, and efficiency and leverage AI wherever possible.
• Oversee the seamless execution of high-volume, day-to-day partner sales desk operations, including Deal Registration and validation, CRM hygiene, Quoting and PO issuance and troubleshooting issues.
• Develop and maintain comprehensive, up-to-date documentation and training materials for all Partner Sales Desk processes for the internal team and key cross-functional stakeholders.
• Work with Global Partner Program Operations team to establish best practices for managing inbound support queues and ensure high-quality, timely resolution of complex partner and internal inquiries related to Deal Registration process.
• Drive continuous process improvements for critical functions to support Partner Sales and ensure timely.
• Collaborate with IT teams to define and prioritize system enhancements in core platforms (e.g., Salesforce, PRM) to improve partner sales desk efficiency, scalability, and the overall partner experience.
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