About this role
People Hub Coordinator
Toast Overview:
Now, more than ever, the Toast team is committed to our customers. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Toast is continuously growing and changing, and the People Operations team is at the center of it all, supporting and enhancing the employee journey by evolving our processes and systems as we scale. We meet Toasters in moments that matter. By enabling the business with tools and efficient processes, we support all Toasters to thrive through providing a reliable and positive employee experience. This roll* owns the execution of day-to-day activities to keep our people data accurate and up-to-date, directly impacting the experience of employees or managers and ensuring that business runs smoothly. An ideal candidate would be a great collaborator, have fierce organization, unparalleled attention to detail, and strong communication skills.
Job Overview:
We are looking for an enthusiastic, organized, and detail-oriented person to join our People Operations Team. The People Operations Specialist I is responsible for supporting the day-to-day operations, tasks and projects supporting the People Team. We offer a great opportunity to learn the full-cycle employee experience including onboarding, employee record management, process improvement, system implementation, and off-boarding. The People Operations Specialist I will be friendly and helpful, comfortable with handling highly confidential information and will know how to prioritize work and understand the balancing act of managing multiple projects simultaneously.
What you will do:
• Enter and maintain employee information into our HR System on a timely basis, accountable for data integrity and keeping the strictest of confidentiality with sensitive employee information.
• Facilitate documentation & completion of tasks in a timely manner within Workday, and assist with additional reach outs in order to stay compliant with statutory regulations on documentation.
• Handle inbound employee inquiries via ServiceNow; identify needs, process necessary transactions in our system of record, Workday and other HR systems, and escalate issues.
• Proactively identify process improvements and collaborate towards a more productive process that improves the customer experience.
• Collaborate with business partners to actively engage in the job requisition creation process in Workday.
• Support new process development and refinement as Toast expands into new countries.
• Conduct audits and engage with customers to ensure compliance with various Toast programs, such as required training,