About this role
About Vercel:
Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.
For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.
Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.
We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide . Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.
About the Role:
We're looking for a Financial Systems Administrator to join our Finance Transformation team as the day-to-day owner of our finance tech stack and the team’s resident builder for how AI transforms our work. You'll partner with our team to keep our systems running: triaging and resolving production support issues, administering NetSuite, and supporting the broader stack (Zip, Stripe, Ramp, Navan, and more) from simple provisioning requests to complex root-cause troubleshooting. You'll also become our team's SME on Serval, our AI-powered ticketing system, and own the roadmap for how we use it to automate support rather than just staff it.
Beyond the queue, this is a build role. Vercel is a fast-growing AI company, and we want our own team to work like one. You’ll help us evolve from a pure project-management function into a technical team that ships, building agents and tools that automate our workflows. If you enjoy rolling up your sleeves to both keep the lights on and build the thing that means you never have to flip that switch manually again, this role is for you!
If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
What You Will Do:
• Own production support end-to-end for Finance systems, resolving tickets to support our Finance stakeholders and the broader company, and keeping response times tight and resolutions durable.
• Administer and troubleshoot across our finance tech stack — NetSuite, Zip, Stripe, Ramp, Navan, and related tools — handling everything from user provisioning and access requests to complex, cross-system incident troubleshooting.
• Become our team's subject matter expert on Serval, our AI-powered ticketing platform — configuring it, tuning it, and identifying where it can absorb more of our support load through automation.
• Design and build AI agents and internal tools that automate Finance Transformation workflows, such as dashboards in v0, change