About this role
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Senior LMS Administrator to join our team. This is a Hybrid role, reporting to the Manager in the Training Operations department. In this role, you will serve as the engine behind our learning management ecosystems by directly managing, optimizing, and driving complex integrations for both Skilljar and Cornerstone.
You will act as a technical anchor, leveraging deep Cornerstone implementation experience to build scalable curriculums and streamlined processes that support our rapid business growth.
What you’ll do (Role Expectations)
• Responsible for the comprehensive administration of the LMS, including managing user access, generating compliance reports, and supporting digital learning initiatives
• Oversees the health, security, and configuration of the company's internal servers and technical systems
• Manages the customer support queue by diagnosing technical issues, providing timely solutions, and escalating complex tickets as needed
• Acts as a primary liaison between technical teams and business stakeholders to ensure project requirements are clearly communicated and executed
• Continuously evaluates operational workflows to develop, document, and maintain efficient, scalable processes
Who You Are (Success Profile)
• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bi