About this role
About the Team
OpenAI’s Real Estate & Workplace (REW) team creates and operates the spaces, programs, and services that enable employees to do their best work. The team’s work spans real estate, workplace operations, design and construction, workplace experience, food programs, employee services, analytics, and global programs.
As OpenAI’s presence in India grows, REW is building flexible, scalable, AI-native, people-centered workplaces that combine a consistent employee experience with strong operational and financial discipline and thoughtful adaptation to each location.
Workplace & Location
The preferred location for this role is Mumbai. Final base location determined by business needs. The role requires to be onsite 5 days per week, with regular travel among Mumbai, New Delhi, and Bangalore.
About the Role
We are looking for an experienced Senior Workplace Operations Manager to set the operational direction, define the workplace operating model, and lead workplace operations and employee experience across OpenAI’s locations in India, including but not limited to Mumbai, New Delhi, and Bangalore. This hands-on, country-level role combines strategic planning, senior stakeholder partnership, and day-to-day execution in a fast-changing environment.
As OpenAI’s senior workplace operations owner in India, you will translate business and employee needs into a scalable, AI-native operating model and define the standards, priorities, and service outcomes that support the country’s growth. You will remain accountable for delivery through integrated facilities-management partners, contractors, and specialist vendors, while partnering closely with India business leaders, regional REW leadership, and colleagues across REW, Workplace Experience, Leasing, Design & Construction, Food, Corporate Security, IT, Finance, People, and Procurement.
This is a senior individual-contributor role reporting to the Head of Workplace, JAPAC.
You’ll be responsible for:
- Set and own the country-wide workplace operating model, service quality, operational readiness, employee experience, and escalations across India, including but not limited to Mumbai, New Delhi, and Bangalore.
- Keep India workplaces safe, reliable, welcoming, and ready for employees, visitors, and business priorities.
- Own integrated facilities-management governance, service standards, SLAs, KPIs, commercial accountability, and escalation paths for facilities-management partners, contractors, and specialist vendors.
- Serve as a strategic workplace partner to India business leaders and regional REW leadership, anticipate emerging needs, and align country priorities with regional REW strategy.
- Own country-level operating budgets, forecasting, resource prioritization, purchasing discipline, and vendor spend in partnership with Finance and Procurement.
- Lead operational readiness and cross-functional handover for office openings, expansions, renovations, moves, commissioning, and pos