About this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc.
The Payments (Payments Risk and Compliance Team) team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated.
The Difference You Will Make:
The KYC Supervisor supports Airbnb’s Global Payments Operations. This position is a combination of responsibilities that includes leadership support, Compliance ops expertise and project coordination. This role requires building and maintaining relationships with the following stakeholders, outside your Reporting line:
• Project Managers, Operations Analyst, Partner Management, Foundation team, Product and Engineering team
• Content, Policy, Training, Quality, Partners, as potential Cross-functional Areas of Focus*
A Typical Day:
• Manage day-to-day operations, staffing, and scheduling for Core Operations
• Serve as subject matter expert; handle escalated or urgent cases and issues
• Track Core Operations and SLA/performance metrics (productivity, quality, TAT)
• Conduct regular 1:1s and provide actionable, goal-oriented performance feedback
• Coach, mentor, and develop team members (including KYC analysts) to support career growth and consistent application of compliance standards
• Foster an open, approachable leadership environmentIdentify, recommend, and implement tool, system, process, and policy changes to improve team and KYC operations performance
• Define problems quickly, evaluate solutions, and execute effective decisions
• Lead procedure/workflow changes across teams and regions, with manager support
• Lead cross-functional projects to simplify complex operational problemsIdentify and escalate compliance risks and opportunities to Payments Management
• Manage the Compliance InboxAct as an ambassador of Airbnb Culture and Values
• Oversee KYC onboarding, remediation, and periodic review activitie