Support Engineer

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

About the Role

As a Support Engineer at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.

What you'll do

• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience

• Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting

• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive

• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM

• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency

• Build hands-on experience with device management platforms and IT infrastructure tooling

• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

What you bring

• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)

• 2–4 years of experience in IT support, service desk, or technical customer support

• Solid working knowledge of Office 365 and standard workplace collaboration tools

• Comfort communicating clearly and patiently with non-technical users

• Curiosity and a genuine eagerness to learn new technologies and workflows

• Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)

• Experience administering Atlassian tools (Jira, Confluence, JSM)

• Experience supporting employees across multiple time zones or global offices (nice to have)

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family

• Work from (M)Anywhere: Work from another location for up to 6 weeks per year , depending on your role

• Hybrid work model: Office-first with flexibility to balance work and life

• Life Cover: Insurance cover for employees

• Medical Cover: Hospitalisation and treatment cover for employees and eligible family members 

• Accident Cover: Personal accident insurance for employee

• OPD Wallet: a fixed annual allowance for outpatient care — consultations, medicines, and more