About this role
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Telecalling Site Lead – Lending [Collections] • [Bangalore]
Job Responsibilities: - Managing the portfolio by strategizing and driving collections for the assigned region. - Setting up and managing tele-calling for the product - Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bkt wise delinquencies. - Driving the compliance to collection processes and adherence to KPI. - Drive Higher resolution rates across buckets. Reviewing collections priorities to deliver superior client experience. - Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment. - Identify, develop and continuously improve collections process to ensure overall efficiency - Develop in an in-depth understanding collections SOP and drive implementation - Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines. - Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations. - Create processes, reviews and monitoring policies to identify early warning signals on credit quality and defaults. - Managing expense and lead systemic (technology) enhancements. Managing and driving units’ productivity and performance through balance scorecards/ performance enhancer programs. - To design Customer Segmentation and Treatment Analysis, designing Champ