About this role
Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog .
About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. T his is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays .
About Your Skills
Diagnostic problem-solving under ambiguity:
You’re skilled at walking into customer situations with limited context, asking the right questions, and quickly spotting patterns. You can break down a customer’s goals, blockers, and behaviors and turn that into clear recommendations. You adapt easily in live conversations and pivot based on what a customer needs at the moment.
Process-driven and self-directed:
You stay organized and follow through. You proactively manage your queue, keep documentation tight, and maintain strong data hygiene. You act on CTAs and signals without prompting and support smooth handoffs within a pooled team environment.
Adaptive communicator and effective collaborator:
You adjust your communication style to the person and situation. Whether you’re talking to a frustrated end user or a strategic stakeholder, you stay clear, calm, and customer-focused. You work well with cross-functional partners, asking for support when needed and sharing context that helps everyone succeed.
Curious learner with strong business acumen:
In conversations with customers, you are adept at diagnosing risk and opportunity for commercial outcomes. You keep yourself informed about product updates, industry trends, and emerging patterns across your customer base. You naturally look for the “why” behind a process or usage trend, and