About this role
Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases, and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.
We are looking for a Lead with strong technical leadership experience as well as technical depth who is looking to collaborate closely with Cloud Operations Engineering Management in building and maintaining a high-performing team that delivers high quality outcomes while fostering psychological safety and professional growth.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Core responsibilities
• Team leadership: partner with and assist COE Management with the tasks of providing ongoing technical feedback to engineers, support their growth and creating an inclusive team environment
• Execution and delivery: play a key role in guiding team members through project deliverables ensuring high quality outcomes while also assisting in meeting or resetting timelines when required
• Time management: between assisting team members with day to day tasks ranging from incident to project management
• Cross-functional collaboration: work closely with Product, Technical Services and R&D to surface team’s pain points and drive alignment with the goal of providing an excellent user experience to the end customer
• Coordinate with Lead counterparts within Cloud Operations as well as Technical Services to ensure our uptime guarantees to the MongoDB Atlas customer base
• Assist and collaborate with the team on scoping, designing, deploying and ongoing maintenance of systems that focus on reducing mean time to resolve customer incidents
• Detect opportunities for streamlining the team’s day to day work by introducing and implementing opportunities for automation or time saving tooling
• Coordinate and participate in weekly on-call rotation, where you will handle short term customer incidents
Requirements
• Strong leadership skills, with hands-on experience in similar roles working in small to mid sized Engineering Teams in a rapid-growth environment
• Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments
• Experience supervising, leading and monitoring progress of Software Development projects
• Patience, empathy, and a genuine desire to help others
• Excellent communication skills, both written and verbal
• Ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
• Experience with being an oncall DevOps, SRE, or Cloud Operations engineer
• Expertise w