About this role
Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog .
About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.
We're excited to share that this is a hybrid position! You'll join us in the office two days a week and enjoy the flexibility of remote work on the other days. We can't wait to welcome you to our team!
About this role:
We are looking for an Enterprise Renewals Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.
The Renewal Manager will proactively manage a portfolio of 150+ client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.
What you’ll be doing:
• Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections
• Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription
• Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client
• Leverage the renewal activity to promote upsells alongside Account Executives
• Directly negotiate all terms with client procurement teams
• Prepare proposals, including renewal rate calculations, and contract preparation
• Work closely with Finance and Legal teams to ensure all contracts are accurate
• Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal sub