About this role
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
As a Senior Account Manager, you manage a portfolio of Enterprise customers where relationships are strategic and multi-stakeholder. You are responsible for driving retention and revenue growth through renewals, upsells, and cross-sells while ensuring customers achieve measurable business value.
You act as a strategic advisor, leveraging insights and data to help customers realize ROI and deepen their partnership with Trustpilot.
What you'll be doing:
• Retention & Renewal: Manage complex enterprise renewals to achieve high Gross Renewal Rates (GRR) and ensure long-term partnership continuity.
• Growth: Drive strategic upsell and cross-sell across multiple products, markets, or divisions to deliver sustained Net Revenue Retention (NRR) growth.
• Strategic Account Planning: Develop multi-year account strategies and executive engagement plans aligned with customer priorities.
• Executive Relationship Management: Build trusted partnerships with senior stakeholders, driving alignment and value realization.
• Cross-Functional Collaboration: Work with Customer Success, Product, and Marketing to deliver a unified customer experience and advocate for customer needs.
• Market & Insight Leadership: Provide customer and market feedback to inform commercial strategy, pricing, and roadmap decisions.
Who you are:
• You have extensive experience managing enterprise or strategic accounts in a SaaS or technology environment.
• Proven success driving multi-year renewals, upsells, and NRR growth in complex customer environments.
• Exceptional commercial acumen and executive communication skills.
• Strong negotiation, influencing, and strategic planning abilities.
• Skilled in building cross-functional partnerships and managing matrixed stakeholders.
• Confident, analytical, and data-driven account manager who delivers measurable business impact
• A good understanding of the digital advertising/search marketing industry – preferred.
What’s in it for you:
• A competitive base salary ranging from $123,000-$130,000 gross per year plus a competitive commission structure. The base salary range stated doesn't include any variable pay such as bonuses or commission, awards made under Trustpilot's equity program, or other benefits.
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days +10 paid holidays per year
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opp