About this role
Who We Are
Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria's largest merchant acquirer.
About the Role
The Senior Associate, Employee Relations Partner is an experienced case management specialist and subject matter expert responsible for maintaining fair, compliant, and high performance workplace culture. This role exists to ensure that employee relations (ER) practices not only mitigate risks but also strengthen trust, engagement, and organizational integrity across Moniepoint’s global operations.
Beyond case management, the Senior Associate, ER Partner shall provide on the ground reference point for process and quality questions on conflict resolution, policy interpretation and culture alignment. The role requires sound judgment, attention to detail, and the ability to balance empathy with fairness, so that leaders and HRBPs can rely on clear, well-reasoned guidance grounded in both compliance and Moniepoint's values.
Duties & Responsibilities
• Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies.
• Serve as a trusted voice of objectivity, balancing employee advocacy and organizational needs in every decision.
• Partner with leaders, HRBPs, and Legal teams to resolve complex employee relations cases with fairness, consistency, and business alignment.
• Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety.
• Analyze ER trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy Updates.
• Support the ER Partner in preparing data and reporting for ER metrics, trend analysis, and management reviews.
• Maintain accurate, up-to-date case records and ensure documentation meets the standard required for internal audit, appeal, or external legal challenge.
• Liaise with Legal, Internal Control, Compliance, and other functions on case-specific matters, escalating appropriately per the established escalation framework.
Requirements
• Bachelor's degree in Human Resources, Business Administration, Law, or a related field.
• 3–5 years of progressive HR or Employee Relations experience, including direct case management in a complex regulated environment.
• Strong knowledge of labor laws and employment practices, with exposure to multiple geographies considered an advantage.
• Proving experience managing investigations, conflict resolution, and policy enforcement.
• Strong written communication skills, with the ability to produce clear, well-organised case documentation under time pressure.
• Excellent stakeholder management and influencing skills, with the ability to engage senior leaders confidently.
Preferred Qualifications
• P