About this role
About us
Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly . Our mission is to enable financial happiness for every African, everywhere.
About Moniebook
The all-in-one business management software for retail and restaurant businesses. We sell, track inventory, manage bookkeeping, and accept payments — all from one platform. Offline-first, mobile-ready, and built for how Nigerian businesses actually operate. For more info https://moniepoint.com/moniebook
Job Title: Head, Category Management
Department: Moniebook
Reports to: General Manager
Location: Lagos, Nigeria (Hybrid Model)
About this role
As the Head of Category Management, you will own the growth and protection of Moniepoint's revenue after the crucial first two months. By focusing on retention, timely renewals, and smart upsell strategies, you will make sure our customers find continuous value in our products across every category and geography.
In this role, you will lead an active team of Category Managers and Brand Managers, turning data-led insights into strong commercial actions that help our business and our partners succeed. Ultimately, you will ensure that when businesses choose Moniepoint, they stay with us because we never stop coming through for them.
Responsibilities
• Lead & Develop: Coach, mentor, and build a high-performing team of Category Managers and Brand Managers, establishing a culture of mastery and continuous growth.
• Revenue Protection & Growth: Directly own Month 3 and Month 6 customer retention, contract renewals, and upsell pipelines across all business categories and locations.
• Executive Reviews: Design and run category and brand executive reviews, presenting clear performance trends to senior leadership.
• Renewal Governance: Build and maintain a robust governance framework so that no contract lapses without full visibility and proactive outreach.
• Metrics & Reporting: Keep our commercial engine running cleanly by tracking, analyzing, and reporting on key metrics for revenue protection and expansion.
• Cross-Functional Partnership: Collaborate closely with Product, Marketing, and Customer Support teams to identify new opportunities and deliver a seamless customer experience.
Experience & Background
• Required Experience: Typically 8+ years of progressive experience leading account management, category management, or customer retention teams.
• Commercial Expertise: Strong commercial acumen with a proven track record in portfolio management and high-stakes negotiation.
• Data Competency: Comfort using data to spot trends, guide strategy, and manage large customer cohorts effectively.
• Scaling Frameworks: Demonstrated experience scaling commercial systems and frameworks in fast-growing teams.
• Stakeholder Ma