About this role
About us
Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly . Our mission is to enable financial happiness for every African, everywhere.
About Moniebook
The all-in-one business management software for retail and restaurant businesses. We sell, track inventory, manage bookkeeping, and accept payments — all from one platform. Offline-first, mobile-ready, and built for how Nigerian businesses actually operate. For more info https://moniepoint.com/moniebook
Job Title: Head, Sales Capability
Department: Moniebook
Reports to: General Manager
Location: Lagos, Nigeria (Hybrid Model)
About this role
The Head, Sales Capability owns the performance and excellence of our field teams. In this role, you’ll lead the strategy to make our field force world-class, ensuring they represent our brand with mastery and deliver exceptional service.
This role focuses on two critical priorities: ensuring top-tier implementation quality on the ground and running a tight, structured feedback loop between our field teams and our Product team so we’re always building what our users actually need.
Responsibilities
• Lead and Grow Teams: Direct and mentor our training, quality assurance, and product feedback leads, building a high-performing enablement sub-function.
• Own Operational Standards: Establish, monitor, and scale our field certification, Customer Satisfaction (CSAT), and Service Level Agreement (SLA) standards to keep service quality high.
• Bridge Field and Product: Architect and run a structured, continuous "voice of the field" loop into our Product team, ensuring real-world user and field insights directly shape the product roadmap.
• Set Enablement Priorities: Define and execute strategic roadmap priorities across all three pillars of our capability model: training, quality, and product feedback.
• Partner with Leadership: Deliver regular, transparent, and data-driven reporting on field quality and capability trends to the General Manager, turning insights into business decisions.
Experience & Background
• Required Experience: Typically 8+ years of experience in enablement, operations, quality assurance, or field operations management.
• Track Record: Proven track record of building and scaling training or quality assurance functions, ideally within high-growth, fintech, or technology environments.
• Leadership Experience: Demonstrated experience leading cross-functional initiatives and influencing stakeholders across product, operations, and commercial teams.
• Preferred Experience: Experience implementing or managing digital learning platforms, customer experience tools, or CRM systems.
• Industry Background: Background working in fast-paced, regulated industries (e.g., payments, banking, digital finance) is preferred