About this role
About Jumia :
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
Job Overview The Last Mile Manager, Door Delivery leads and optimizes last-mile door delivery operations within their assigned region, managing delivery teams, hub-level performance, and third-party logistics partnerships to deliver a strong customer experience while meeting unit economics targets.
What You Will Be Doing
• Lead end-to-end door delivery operations for the assigned region, ensuring consistent service quality and on-time delivery performance.
• Oversee daily delivery operations, including route planning, driver allocation, capacity management, and delivery execution across hubs.
• Design and own the regional Last Mile unit cost strategy, balancing customer/vendor experience (CXP/VXP) targets with unit economics.
• Monitor performance against key KPIs — E2E delivery time, Pending Remittances, Closed Success Rate, Losses & Defectives, PUS Audit Score, and Customer Satisfaction — taking corrective action to meet or exceed targets.
• Lead the scale-up and expansion of last mile footprint within the region, including 3PL expansion, pickup station expansion, and Delivery Associate hiring.
• Own and manage the regional 3PL community, building and maintaining relationships with delivery partners and courier services.
• Manage and improve fleet management practices, team structure, and cost of operations within the region.
• Build a culture of best-in-class material handling across the region's last mile hubs.
• Develop and manage the regional door delivery operational budget, analyzing delivery cost per package and implementing cost-reduction strategies.
• Coach, lead, and develop hub-level team leads and delivery associates.
• Act as the regional escalation point for high-impact delivery issues, customer complaints, or operational disruptions.
• Coordinate closely with First Mile, Warehouse Operations, Transport Management, 3PL, IT/Systems, and Customer Service teams to ensure seamless regional operations.
• Utilize data analytics and dashboards to detect trends, identify bottlenecks, and drive informed regional decision-making.
• Regularly review customer feedback within the regio