About this role
About Jumia :
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
Job Overview The Sorting Hub Team Lead supervises and leads a team of sorting hub operators at Jumia, ensuring efficient sorting, handling, and processing of incoming and outgoing shipments while driving productivity, quality compliance, and team performance within the hub.
What You Will Be Doing
• Supervise and lead a team of sorting hub operators and senior operators, providing guidance, coaching, and support.
• Assign daily tasks and prioritize workload across the sorting hub team to meet operational targets and deadlines.
• Ensure timely scanning at every leg of the shipment journey, updating systems for accurate movement tracking.
• Drive same-day shipping targets for all Jumia Express shipments, with full adherence to cut-off times.
• Coordinate pickup cut-off times with 3PL and controlled fleet partners, and manage exception handling for delayed or mismatched shipments.
• Train, mentor, and performance-manage sorting hub operators, ensuring adherence to SOPs and safety protocols.
• Monitor sorting equipment and machinery, identifying maintenance needs and coordinating repairs or downtime mitigation.
• Conduct regular quality checks and inspections of sorted items to ensure compliance with customer specifications and regulatory requirements.
• Resolve escalated operational issues and customer or vendor inquiries related to sorting and handling processes.
• Maintain accurate records of sorting activities, including shipment volumes, processing times, and inventory levels.
• Collaborate with Logistics, Warehouse, Network, and Customer Service teams to coordinate inbound and outbound shipments and facilitate smooth handovers.
• Lead continuous improvement initiatives to optimize sorting processes, reduce errors, and improve overall efficiency.
• Conduct performance reviews and reporting for the sorting hub team, including benchmarking against other hubs.
• Promote a culture of safety, quality, and teamwork among sorting hub staff.
What We Are Looking For
• Experience in sorting hub operations, logistics, or warehouse management, with demonstrated leadership and supervisory skills.
• Pr