About this role
Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.
About The Role: At Careem, we're on a mission to simplify and improve the lives of people across our region and that starts with building world-class internal systems that empower our teams to do their best work. We are looking for a hands-on Enterprise Applications Manager to join our IT Enterprise Applications team. In this role, you will serve as a technical lead for our Atlassian stack (Jira, Confluence, Jira Service Desk), owning the design, development, and day-to-day support of tools used within Careem across multiple countries.
Beyond Atlassian, you will play a key role in ensuring our enterprise IT applications spanning productivity, HR, and collaboration tools are aligned with business objectives, optimized for performance, and integrated seamlessly across systems. This is a high-impact role at the intersection of technology, operations, and employee experience
What You'll Do:
• Providing technical leadership and day-to-day support on Atlassian applications (JIRA, JIRA Service Desk, confluence).
• Develop new workflows, create custom fields / screens and scripts to automate tasks.
• Create JIRA based reports, dashboards and planning views based on different user requirements.
• Help colleagues in building their own simple and complex JQL queries.
• Provide support, troubleshoot issues, communicate with stakeholders and improve the processes and workflows.
• Manage different systems access and permission configurations to ensure compliance and enforce best practices.
• Log and track all incidents via the ITSM tool (Jira) and follow the incident management process.
• Problem Management to ensure that incidents are reviewed for recurring issues and problems are highlighted.
• Provide workarounds, perform Root Cause Analysis (RCA) and document Known Errors.
• Implement and maintain Atlassian documentations (User Guides, Operations Guides, Training Manuals, Technical Documents, etc.)
• Best practices of the Atlassian tools to maximize efficiency and provide recommendation and enhancement of the systems and processes.
• Implement s