About this role
About the opportunity
We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. To role would be ideally based in Madrid.
You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. Please mind for this role native-level Spanish language skill is essential.
In your next challenge, you will:
• Take care (record, process, respond) of formal complaints from lawyers, users, or via authority in Spanish
• Help to identify complaints root-causes and define possible solutions
• Assist and participate in mitigation projects to prevent further complaints
• Take over own initiatives to improve operational procedures with a focus on compliance
• Face a great variety of different topics and a not monotonous work
• Witness a very good team spirit and cooperation with various stakeholders of all departments
• Develop more bank-specific expertise esp. about compliance-related topics
• Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise
• Detect inefficiencies in the team’s workflows proactively and propose efficient solutions
What you’ll need to be successful?
• You speak Spanish (native level) , and fluent English, knowledge of German/Italian/French is a plus
• Relevant Bachelor’s degree (e.g. law studies) is desirable
• Relevant work experience in legal, compliance, banking sector and financial service industry
• Previous experience communicating with government regulators is a plus
• You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise
• You are able to carry out accurate legal research independently
• Knowledge on how to use a CRM system (“Salesforce”) and experience with process management tools like “Jira” and “Confluence” is a plus
• You use your time effectively, can prioritise appropriately and are able to work under strict deadlines
• You are committed and eager to learn and want to drive the improvement and optimisation of our processes
• Continuously challenge the status quo
• Actively help yourself (and others) being successful
• You enjoy working in a very motivated team but also have a high degree of autonomy
What’s in it for you?
• Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running 🚀
• Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows