About this role
About the opportunity
We are looking for a Specialist in Know-Your-Customer (KYC) to join our growing Italian Market KYC team in our Madrid office. In this role, you will take ownership of key processes within KYC and ensure an optimal user experience.
In KYC, our goal is to lead and shape the industry by fostering a culture of compliance within N26 that is trusted by authorities, customers, and shareholders. For that purpose, your expertise in KYC is fundamental. Particularly in Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD) for Customers and Politically Exposed Persons (PEP), will be instrumental for your success in this position.
The Specialist role is centered on operational excellence and the effective management of daily cases. Through dedication and continuous learning, an L1 becomes a fundamental member of the team in ensuring N26's regulatory compliance.
In Your Next Challenge, You Will:
• Apply In-depth knowledge of regulatory requirements and industry best practices related to EDD and ODD processes.
• Apply your experience with due diligence processes related to High-Risk Customers (HRC) and Politically Exposed Persons (PEP).
• Correctly apply established policies in each case assessment, maintaining a clear understanding of compliance requirements to ensure quality work.
• Contribute to the maintenance of the Service Level Agreement (SLA): Efficiently manage assigned cases, ensuring deadlines are met.
• Showcase your proficiency in using KYC tools, platforms, and software for efficient processing and management of EDD and ODD cases.
• Demonstrate your analytical and investigative skills to assess and mitigate risks associated with High Risk customer profiles.
• Showcase your ability to interpret and analyse financial statements, transactions, and other relevant data to make informed decisions.
• Conduct thorough and accurate assessments, identifying risks and relevant documentation.
• Demonstrate a high level of Problem-Solving skills, continuously proving the ability to identify and solve problems independently.
• Exhibit outstanding team Collaboration, working collaboratively in a multicultural and fast-paced team environment.
• Foster open dialogue within the team and share key case findings. Actively seek help and feedback for professional growth.
• Collaborate with other internal teams (such as MLRO or Customer Support) to resolve questions quickly and effectively.
• Adapt quickly to process changes and maintain a positive attitude. Actively participate in the adoption of new guidelines and tools.
• Be exposed to a fast-paced environment, demonstrating openness to learning and incorporating new methodologies and technologies into the KYC workflow.
• Participate in projects, contribute ideas, and execute assigned tasks.
• Embrace our Customer-Centric Approach, focusing on enhancing the user experience for our customers undergoing the KYC process, balancing comp