About this role
About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About the Account Management Team
The Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA. The team is focused on retaining and growing this book of business, through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities.
The AM team has developed a strong community of practice in collaboration with the Customer Success team EMEA and globally. The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual success
About the Role
As an Account Manager, you will partner closely with Mixpanel's customers across DACH , ultimately driving long-term customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our product's capabilities and are able to continuously uncover areas of value for our customers.
Responsibilities
• Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
• Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M
• Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets
• Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
• Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel
• Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy.
• Keep customers informed of new product releases, relevant betas, and upcoming features
• Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel’s Engineering and Product organizations
• Collaborate cross-functionally with key partners such as, Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal.
• Intima