About this role
About us
GoCardless is a global bank payment company. Over 100,000 businesses , from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries ; helping customers collect and send both recurring and one-off payments , without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks , we help our customers make faster, more informed decisions.
We are headquartered in the UK with offices in London and Leeds , and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you ! We’re committed to making our hiring process inclusive and accessible . If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!
The role
We are seeking a dynamic Customer Success Account Manager to join our Customer team for the DACH & Benelux market. You will manage a portfolio of DACH & Benelux based merchants (mostly Germany), driving their growth and contributing to the expansion of our international business.
What excites you
• Portfolio Management : Take full commercial ownership of a portfolio of our DACH customers (150+ customers; $3 million in ARR).
• Revenue Growth : Identify, cultivate, and secure opportunities to enhance customer engagement and increase transaction volume across the portfolio.
• Risk Mitigation : Mitigate risk including managing renewals and ensuring customer retention.
• Customer Reporting and Insights : Provide regular reports and updates on account performance and customer feedback. Identify and expose valuable insights to customers during Success reviews.
• Product Expertise : Gain in-depth knowledge of our payment solutions to effectively support customer onboarding, optimize usage scenarios, and demonstrate product value to drive customer success.
What excites us
• Proven track record in managing and growing a portfolio of accounts.
• Passion for helping customers.
• Strong listening and verbal communication skills: quickly understand customer needs or issues and deliver clear responses via video calls, emails, and in-person meetings.
• Experience prioritizing time between multiple important and urgent issues.
• Enjoy working cross-functionally and partnering with other teams on projects.
• Operational mindset with a focus on improving effectiveness and efficiency.
• Experience in working with DACH customers.
• Native German language (or professional level) and fluent English. Additional languages, specifically Dutch and/or French are a plus.
Base salary range: £65,600 - £98,400 + 4