About this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is accelerating its global expansion, moving rapidly from our foundational markets to a multi-region, multilingual global platform. We are seeking a highly strategic, operationally rigorous Director of Globalization to own the strategy, platform and execution that will scale Toast from English and our initial localized markets to 10+ well-functioning global languages.
Situated within our International Engineering organization, this leader will blend operational execution with technical platform enablement, transforming globalization from a manual service into a seamless, productized capability. You will architect the automated pipelines, tooling, and AI-driven workflows that empower decentralized engineering and product teams to deploy localized experiences natively, with minimal friction.
A day in the life (Responsibilities)
• Improve the existing operational playbooks, automated systems and localization frameworks required to rapidly scale Toast's product UX, marketing collateral and legal assets across 10+ languages with zero friction – both internationally and for non-native speakers in English-speaking markets
• Lead a team of localization program managers, setting direction, operating model and performance standards
• Define the requirements for internal tooling, APIs, Translation Management Systems (TMS), and CI/CD localization pipelines that allow product teams to build globally ready features seamlessly. Support engineering in building these capabilities and help drive strong adoption
• Actively design and implement LLM and AI-translation workflows to automate high-volume translation, automated quality assurance (LQA) and cost-efficient scaling
• Partner deeply with Product, Marketing, Customer Enablement, Engineering, and Design to evangelize internationalization best practices, reducing delivery bottlenecks and ensuring high internal adoption of globalization workflows
• Oversee the global vendor strategy, managing Language Service Providers and translation technology vendors, against rigorous quality, speed, and cost SLAs
• Serve as the centralized authority bridging R&D with G&A teams (Legal, Marketing, Customer Enablement, Go-To-Market) to streamline contract, collateral and product translation pipelines
What you'll need to thrive (Requirements)
• Proven leadership spanning technical program management, platform operations, or engineering within globalization and localization domains at a hyper-growth SaaS platform
• Direct experience scaling a product ecosystem out of its home country into a highly complex, multi-language global footprint
• Strong understanding of continuous localization infrastructure, string management workflows, asset repositories, and modern TMS integration
• Practical experien