About this role
About The Team:
The Inbound/Outbound Supervisor plays a key role in the daily operations of our Distribution Centre, managing both inbound (receiving) and outbound (dispatch) activities. This hands-on role is responsible for ensuring that stock is received and shipped accurately, efficiently, and in accordance with safety and food quality standards. You will be responsible for supervising and supporting a team of warehouse operatives, monitoring performance, and ensuring that daily targets and KPIs are met. As a frontline leader, you'll foster a positive and productive work environment, identify areas for improvement, and help implement operational best practices.
What You Will Be Doing:
• Lead and supervise a team of colleagues to ensure shift KPIs are delivered in full and on time.
• Oversee inbound receipt of goods and outbound dispatch of orders, ensuring timely, accurate, and safe handling of stock.
• Develop, coach, and support team members to reach their full potential, recognising and nurturing high performers.
• Continuously assess and improve operational processes, collaborating with other departments to deliver efficiencies and innovations.
• Ensure all incoming and outgoing stock meets food safety and quality standards through inspections and audits.
• Act as a role model for HelloFresh DNA and lead by example in behaviour, safety, and work ethic.
• Respond to operational queries, supporting colleagues and liaising with HR and Training teams where appropriate.
• Maintain accurate operational records, including digital logs, food safety data, and shift reports.
• Promote a culture of safety and well-being, ensuring all team members follow H&S protocols.
• Ensuring that Food Safety and Health & Safety standards are met and sustainably maintained.
• Promptly report and escalate incidents or hazards to the Distribution Manager.
• Drive compliance with SOPs, audit readiness, and adherence to standards (e.g., BRCGS, ISO).
Who You Are:
• Previous supervisory experience in a warehouse/distribution environment
• Working knowledge of distribution and quality control, and H&S standards
• Ability to engage and communicate clearly across all levels
• Highly organised and proactive
• Results-oriented with a hands-on mindset
• Calm under pressure and solution-focused
• Committed to high standards of performance and conduct
• Experience in building and developing a high performing team culture
• Certification in supply chain management, logistics, business administration, or a related field - would be desirable but not necessary
• Distribution Management experience in an FMCG or Food Manufacturing environment - would be desirable but not necessary
What you will get in return:
● 70% off HelloFresh or Green Chef boxes ● Company pension scheme ● Gym membership ● Bupa private medical insurance (including dental & family cover options) ● Mental health first aiders and an employee assistance programme ● N