About this role
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London (Hybrid) / UK Remote | 💰 £90,000 - £120,000 + Incentive Awards tied to your performance + Benefits
⭐About the team
Monzo is expanding beyond the UK to make money work for all Europeans. Our Next Markets team is focused on understanding where and how we can build a successful business in new markets.
We work across Research, Strategy, Product, Data, Design and Marketing to make some of Monzo’s most consequential expansion decisions about our entry strategy: where the strongest opportunities lie and how our proposition should evolve.
We’re looking for a Lead Market Researcher to own the customer and market evidence that sit at the heart of these decisions. This is an opportunity to set research direction for new-market entry, establish how we build confidence in unfamiliar markets, and influence our expansion strategy.
🔑You’ll play a key role by...
• Leading the research that shapes our entry strategy for new markets, starting with discovery across new EU markets
• Developing and evolving a repeatable market-entry research approach, prioritising the questions that matter most and balancing depth, speed and confidence
• Building a clear view of local money behaviours, banking expectations, customer needs, trust drivers and barriers to adoption
• Identifying, understanding and sizing priority customer audiences, partnering closely with Data, Strategy and Product
• Assessing how well Monzo’s current and near-term proposition fits local customer needs and market expectations
• Setting a high bar for evidence quality, triangulating across sources and challenging assumptions where the evidence does not support them
• Synthesising complex and sometimes conflicting evidence into clear recommendations, trade-offs and confidence levels, and use them to shape business, product and marketing decisions
• Choosing the right research approach for each question, combining hands-on research with AI, specialist expertise and agency support where these add value
🤩 We’d love to hear from you if…
• Significant experience in customer research or consumer insight, with a track record of shaping strategy a