About this role
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London / UK Remote | 💰 £68,000 - £88,000 + Incentive Awards tied to your performance + Benefits
What you’ll be working on:
• You’ll help run and continuously improve the systems we use to quality assure Monzo’s localised product experiences.
• You’ll work closely with our in-language Editors and Testers, Product and Engineering teams, and other localisation partners to make sure translated experiences can be reviewed effectively in the live product.
• Rather than being responsible for making linguistic decisions in every language, you’ll help create the structure and support that enables our language specialists to do their best work – removing testing friction, providing context, improving coverage and making sure issues reach the right teams quickly.
• As Monzo expands into new markets, you’ll help make our QA processes reusable and scalable so we don’t need to start from scratch for every language.
Every day you’ll be:
• Running and maintaining our localisation QA processes, including coverage tracking, journey inventories, priorities, QA checks, severity levels and reporting.
• Working closely with in-language Editors and Testers to help them review localised experiences efficiently and consistently.
• Creating and maintaining reusable test cases, playbooks, test recipes, deeplinks and other resources that make complex product journeys easier to review.
• Acting as a point of contact when localisation reviewers are blocked, investigating issues and working with the relevant Product or Engineering teams to get testing moving again.
• Supporting teams developing new features by helping them understand what localisation QA may be needed, where translated content appears and which journeys or edge cases should be reviewed.
• Triaging localisation bugs and feedback, identifying duplicates and routing issues to the right place – whether that’s our translation tooling, Product or Engineering teams.
• Making sure localisation tickets contain useful information such as build and device details, reproduction steps, screenshots or videos and string identifiers where possible.
• Carryi