About this role
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
Notion has had great success with product-led growth (PLG), with many customers starting their Notion journey as a smaller group before our product grows toward being a wall-to-wall solution. As our brand grows, more and more prospects are investigating how Notion can integrate their existing tech stack, replace existing solutions, or be deployed in large or phased implementation to meet desired business goals. Our Solution Engineering function is a critical component to Notion’s growth and this role will be instrumental in further developing a strong partnership with our sales, success, professional services, and cross-functional teams across the company. In this role, you and your team will:
- Grow and mentor an organization of seasoned and high-potential Solutions Engineers serving customers and prospects in the enterprise segment throughout EMEA
- Serve as a key leader within our EMEA hub in London, acting as a close partner and advisor to the UK GM as well EMEA enterprise leaders.
- Work closely with cross-functional leadership in Engineer, Product, Marketing, CX, RevOps, Sales Enablement, and Sales, serving as a key evangelist and thought leader for our customers and influencing our future product roadmap and the way we showcase Notion solutions to our customers
- Define and evolve best-in-class technical proofs of concepts/demos/tools to demonstrate value to customers at scale
- Build a culture of technical expertise to help customers build valuable knowledge infrastructure in Notion and integrate it with their existing tools and workflows.
- Coordinate internal, customer, and third-party resources for any required integrations, workflows, or security consultants and configurations.
- Join kickoff calls to align on onboarding, implementation, and product needs to help set expectations on the scope and ensure a smooth transition to Customer Success.
- Work closely with CX to advocate for open customer tickets and escalations.
- Document technical considerations and contribute to internal knowledge bases as a resource for oth