About this role
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We’re well on our way, but there’s still an exciting journey ahead. Join us at the heart of trust.
We are on the lookout for an exceptional Senior Video Producer to be the craft lead on our video output taking ideas from brief to final cut and making content that resonates with audiences and drives real impact across our channels.
This is a dynamic, high-impact role in our in-house Studio team. You'll be the person who takes a brief and runs with it through every stage of production. From brand films and customer stories to social content and executive communications, you bring consistency, technical craft, and creative flair to our video output, always with an eye on quality, efficiency, and results.
You'll work alongside our designer, copywriter, and content specialists and have the autonomy to shape how the work gets made, and a creative leader to push your thinking and back your ideas.
What you'll be doing:
• Produce our video work end to end including ideation and storyboarding through to lighting, shooting, editing, and delivery.
• Lead hands-on filming and production, being readily available for shoots at our London office, as well as occasional on-location filming across the UK (and potentially beyond).
• Deliver strong post-production, taking the lead on editing, colour grading, and audio across multiple formats and platforms.
• Prioritise and manage the video content pipeline, collaborating with cross-functional teams across brand, social, product marketing, internal comms, and paid media to deliver high-impact storytelling aligned with business goals.
• Direct and film senior leaders and key stakeholders - including our CEO, executive team, and external clients - creating a comfortable environment to capture authentic, polished stories.
• Maintain and manage our production gear, ensuring in-house cameras, lighting, audio equipment, and studio setups are maintained.
• Manage & brief freelancers when a project needs them, drawing on the Studio's freelance pool, ensuring creative alignment, budget control, and consistent quality standards.
• Track performance insights and platform trends to continuously optimise output for engagement, watch time, and conversion across digital and social channels.
• Keep our production process up to date including reusable templates and asset library.
Who you are:
• A technical expert on production tools: You have hands-on proficiency with camera setups, lighting, recording, and editing (Adobe Premier).
• A self-starter w