About this role
About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Fraud Operations
The Role: Director, Fraud
At Gemini, Trust is our Product. We are seeking an experienced and strategic Director of Fraud - Ops and Policy to lead our efforts in maintaining platform integrity, ensuring user safety, and upholding compliance standards. This role is pivotal in shaping and executing strategies that protect our users and the broader crypto ecosystem.
Responsibilities:
• Work with stakeholders to develop and implement a comprehensive fraud risk strategy to mitigate losses while minimizing impact to good customers across a variety of products
• Own Fraud Key Performance Indicators (KPIs) end-to-end — define metrics, manage operational capacity and queue health, and deliver regular performance reporting to executive leadership and, where applicable, board-level risk committees
• Lead cross-functional teams in identifying, assessing, and responding to fraud incidents and mitigating them quickly
• Lead structured root cause analyses on fraud events, platform abuse patterns, and operational failures; translate findings into data-backed recommendations and sustainable systemic fixes rather than purely tactical patches
• Collaborate product managers and data scientists to design rules and features that identify trends and proactively address potential threats
• Provide feedback and recommendations regarding operational issues to aid in the design and deployment of tools and features that improve detection, response, and prevention across fraud and abuse vectors while enabling good customers
• Oversee the creation and enforcement of policies related to platform usage
• Collaborate with legal, compliance, and product teams to ensure alignment with regulatory requirements and industry best practices for internal and external reporting and ensure said requirements are met
• Engage with senior leadership and external stakeholders, including regulators and industry partners, to stay informed on emerging risks and regulatory changes
• Manage and mentor employees, fostering a culture of accountability, continuous improvement, and user-centricity
Minimum Qualifications: