Dialer Data Analyst (Collections & Recovery)

Role Description • This is a full-time, remote-based position in Lagos (Ikeja), Nigeria, for a Dialer Data Analyst within the Collections & Recovery Sales team. • The role focuses on data-driven optimization of outbound and inbound dialer campaigns to improve contact rates, agent productivity, and recovery outcomes. • The analyst will generate actionable insights, monitor key dialer and operational metrics, and work closely with operations, dialer, CRM, and leadership teams to continuously refin