Senior Technical Program Manager

Responsibilities

• Own and drive execution of multiple high-priority programs across Infrastructure and Security (often in parallel), from initiation through delivery
• Partner closely with Engineering Managers and Product Managers to define goals, scope, success metrics, milestones, and delivery plans
• Flex across multiple domains, bringing the same execution rigour to a major infrastructure program as to a vulnerability management initiative or a compliance audit
• Act as the coordination layer between the Infrastructure and Security teams and Engineering, ensuring requests, projects, and dependencies are tracked, prioritised, and followed through
• Partner with the Security Compliance team to coordinate audit activities including aligning timelines across internal teams and external auditors, tracking evidence collection progress and ensuring remediation actions are captured and followed through to completion
• Build and maintain program plans (work breakdowns, schedules, dependency maps, RAID logs) and keep them current as constraints change
• Identify, track, and proactively mitigate risks and blockers; escalate early with clear options and trade-offs
• Drive cross-team alignment on technical approach, sequencing, and operational readiness for programs under delivery (testing, rollout, incident response, documentation)
• Run execution rituals (kickoffs, weekly program reviews, stakeholder updates, retrospectives) and ensure decisions and actions are captured and followed through
• Communicate progress clearly to stakeholders, including status, risks, scope changes, timelines, and outcomes
• Continuously improve delivery processes and tooling, including using AI-assisted workflows to automate project operations and accelerate problem-solving
• Manage programs where requirements shift, teams are resource constrained, timelines are aggressive and technical complexity is high
• Manage programs involving production systems handling real money, where getting rollout wrong has direct customer and regulatory impact

Requirements

• 6+ years of program/project management experience delivering complex, cross-functional initiatives (preferably in engineering organizations)
• Proven ability to manage multiple parallel workstreams, dependencies, and shifting priorities while maintaining delivery quality
• Experience partnering with Engineering Managers and Product Managers to drive execution, make trade-offs, and land outcomes
• Demonstrated ability to operate independently in ambiguous environments, define program structure from scratch, and bring order to complex cross-functional initiatives without being handed a playbook
• Strong understanding of infrastructure and security domains, with the ability to engage credibly with technical teams - for example: platform reliability and SLA management, observability and monitoring, networking fundamentals, CI/CD and deployment pipelines, IAM and access control, vulnerability management or compliance frameworks
• Ability to read an architecture diagram, follow post-mortem, understand the implications of a proposed change, and ask the right questions when something does not add up
• Excellent stakeholder management skills: can influence without authority and align diverse teams toward shared goals
• Strong written and verbal communication, including crisp status reporting and executive-ready updates
• Demonstrated ability to create and operate lightweight delivery mechanisms (planning, tracking, reporting, retros) that increase throughput rather than bureaucracy
• Strong analytical thinking and structured problem-solving, including comfort with ambiguity and incomplete information
• A proactive approach to risk identification and mitigation before issues impact delivery
• Experience using AI tools to automate repetitive project operations (e.g., status synthesis, meeting notes, action tracking) and accelerate problem-solving
• Impeccable stakeholder management and the ability to influence without authority
• Clear, structured communication (written and verbal), including concise status updates and decision documentation; comfortable pushing back when warranted
• High agency: takes ownership, drives clarity, and unblocks teams proactively
• Strong facilitation skills for cross-team discussions, conflict resolution, and decision-making
• Calm, methodical execution under pressure, especially during high-severity incidents or tight deadlines
• Curiosity and adaptability: eager to learn new technical domains and improve delivery systems continuously
• Experience delivering infrastructure or security programs in a high-availability, high-scale environment (beneficial)
• Familiarity with security and compliance programs (e.g., PCI DSS, ISO 27001, ISO 27701), threat modelling, application security, incident management, and/or security operations (beneficial)
• Experience working in fintech, payments, or other regulated environments (beneficial)
• Technical background (engineering, SRE, security engineering, or equivalent) sufficient to understand architecture diagrams, logs/metrics, and engineering trade-offs (beneficial)
• Demonstrated use of AI-assisted tooling to improve program operations, delivery predictability, and team effectiveness (beneficial)