Field Risk & Internal Control Officer (South South)

Responsibilities

• Lead targeted investigations into suspected misconduct including double-dealing, agent impersonation, unauthorized onboarding, and unethical field behavior
• Conduct unannounced field inspections and validation exercises to verify BRM claims, agent status, and compliance with policies
• Interview field stakeholders (agents, merchants, supervisors) to gather intelligence and document findings in a structured, objective format
• Analyze BRM activity reports and operational metrics to detect irregularities, risk exposures, or behavioral red flags
• Correlate field data with internal dashboards and reporting systems to ensure integrity, accuracy, and completeness
• Flag suspicious trends for escalation and further review by Risk, Compliance, or Internal Audit teams
• Assess the effectiveness of controls guiding BRM activities and agent lifecycle processes (recruitment, management, offboarding)
• Recommend enhancements to close control gaps, prevent repeat incidents, and support sustainable field governance
• Collaborate with process owners to roll out improved monitoring tools and corrective measures
• Prepare concise, evidence-backed investigation reports, highlighting the root cause, impact, and recommended action steps
• Maintain secure logs of field engagements, complaint resolutions, and closed investigations
• Contribute to quarterly risk dashboards and field control assessments for management and board reporting
• Serve as the first line contact for risk-related concerns from regional leads, area managers, and frontline employees
• Build trust with BRMs while maintaining professional distance to ensure objectivity and ethical independence
• Provide risk insights to performance, disciplinary, or compliance processes where applicable

Requirements

• Bachelor's degree in Risk Management, Internal Control, Business Administration, Finance, Criminology, or a related field
• Minimum 3 years of experience in internal control, field audit, risk monitoring, or investigative roles within financial services, fintech, or agent networks
• Strong investigative mindset with excellent analytical and problem-solving skills
• High integrity, discretion, and professionalism in managing sensitive information
• Field experience and comfort working with informal environments and diverse stakeholders
• Proficiency in Excel and/or basic analytics tools (Power BI, Tableau, or similar platforms is a plus)
• Excellent report writing and verbal communication skills
• Prior exposure to agent banking, POS distribution networks, or BRM performance frameworks (preferred)
• Experience managing whistleblowing complaints or conducting workplace misconduct investigations (preferred)
• Familiarity with regulatory requirements around internal control, risk management, and field operations (preferred)
• Ability to speak Hausa, Igbo or Yoruba (preferred)

Benefits

• Attractive salary
• Pension
• Health insurance
• Annual bonus
• Learning and development-focused environment with an emphasis on knowledge sharing and training
• People-first culture that prioritizes the well-being of every team member