Issue Resolution Officer

Responsibilities

• Have a good understanding of the organisation's products
• Provide quick and high-quality customer service through prompt and valuable responses to customer queries
• Ensure every customer support request is logged for tracking
• Lower support tickets by working with the product team to identify and eliminate recurring issues
• Guide customers on product usage while driving customer self-sufficiency
• Solicit client feedback on product features and capabilities

Requirements

• Bachelor's degree in any related field
• 1-2 years customer-facing experience at a financial institution or a high-growth software development company
• Have a good understanding of card disputes (Banking experience or other related fields)
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture
• Ability to think analytically to solve customer problems
• Customer Empathy
• Listening and communication skills
• Service-oriented mindset
• Ability to grasp basic technical concepts

Benefits

• Culture that puts people first and prioritizes the well-being of every team member
• Company where all opinions carry weight and where all voices are heard
• Learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks