Site Reliability Engineer

Responsibilities

• Participate in on-call rotations to detect and triage service and reliability issues across all environments
• Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders
• Create and maintain meaningful dashboards and alerts
• Work with development teams to instrument their code to ensure visibility
• Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability across both applications and infrastructure
• Implement and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) defined by the engineering leadership
• Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior

Requirements

• Minimum of 3 years of experience supporting enterprise applications as an SRE or similar role with proficiency in writing code in Java, Go or Python
• Good understanding of distributed systems concepts, microservices architecture and software design patterns
• Hands-on experience with Kubernetes
• Managed applications on a major cloud provider (GCP, AWS, or Azure), and can troubleshoot common container issues
• Experience setting up dashboards in Grafana and using APM tools like Datadog, New Relic, Signoz
• Solid understanding of metrics, logs, and traces
• Proficiency in SQL (e.g., PostgreSQL, MySQL)
• Ability to write complex queries to debug data issues and a basic understanding of database performance

Benefits

• Attractive salary, pension, health insurance, annual bonus, plus other benefits
• Learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks
• People-first culture that prioritizes the well-being of every team member where all opinions carry weight and all voices are heard