Field Service Engineer

Responsibilities

• Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades
• Familiarizing customer of product usage and care
• Develop processes and documentation for standard service actions
• Recognize trends and patterns in field failures and feedback to the development team to drive future designs
• Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place
• Provide support to engineering and manufacturing teams as needed
• Availability for occasional off-hours calls and work
• Ability to travel Internationally

Requirements

• 5+ years of relevant experience
• BS in engineering field preferred but not required
• Must have hands-on approach
• Ability to read electrical schematic and mechanical drawings
• Excellent verbal and written communication skills in both German and English
• Strong troubleshooting skills with mechanical/electrical systems
• Strong customer service experience required
• Personal car required
• Passport required
• Valid German passport required for this role