IT Support Representative - Jumia (Full Time)

Responsibilities

• Provide technical support to Jumia employees and departments based in Abuja
• Lead troubleshooting for complex hardware and software issues through to resolution
• Manage and optimize IT inventory and asset management systems
• Oversee the setup and configuration of workstations and mobile devices
• Administer user accounts, access controls, and security protocols
• Implement and advocate for IT security best practices across the organization
• Monitor and improve network performance and connectivity
• Support Jumia's e-commerce platforms and internal tools
• Collaborate with cross-functional IT teams to resolve complex technical challenges
• Drive IT projects and initiatives in alignment with business goals
• Develop and maintain IT documentation and user guides
• Conduct advanced IT training sessions for employees

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 3–5 years of experience in IT support or a related role
• Strong expertise in computer hardware, software, and networking concepts
• Proficiency with Windows and macOS operating systems
• Experience with ticketing platforms (e.g., Jira Service Management, Zendesk) and IT service management principles (preferred)
• Ability to communicate complex technical concepts to non-technical users
• Strong problem-solving and analytical skills
• Eagerness to learn and adapt to new technologies
• Understanding of e-commerce platforms and operations (preferred)
• Excellent verbal and written communication skills

Benefits

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders