SN - Head of Fulfillment - Jumia (Full Time)

Responsibilities

• Create KPIs and implement simple systems for evaluating and improving performance
• Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency
• Setup and continuously improve warehouse operations processes
• Design dashboards to easily identify bottleneck areas of the operational processes
• Oversee daily reporting on Backlog / Incidents/Change/Problem tickets and SLA status
• Liaise with the technical teams as well as the local teams on all matters related to warehousing systems
• Controlling Out-of-Stock (OOS)
• Ensure that all financial processes associated with warehouse for each financial month, quarter and year end are executed accurately and in a timely manner at Executive level
• Ensure all necessary processes are in place to ensure no stock is lost in the warehouse, stock counts are accurate, and any variances are fully investigated
• Ensure adequate stock management tools and processes are in place to enable efficient working across Jumia online shops

Requirements

• Bachelors Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
• Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books
• Relevant professional certification in Logistics or supply chain management will be an added advantage
• Minimum of 6 years FMCG, E-Commerce or warehouse management experience
• Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location)
• Demonstrated competency in data reporting and analysis
• Experience or high level of comfort in logistics operations
• Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior
• Excellent communication skills both written and verbal
• Familiarity with working in a culturally diverse environment
• Excellent People, Problem-solving, Negotiation, Time management and Coordination skills
• Self-Driven and great independent follow-through Ability
• Strong entrepreneurial skills, leadership, and drive

Benefits

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders