Credit Application Review Officer

Responsibilities

• Verify customer information submitted during the loan application process.
• Conduct phone-based and system-based verification checks to confirm the authenticity and accuracy of applicant information.
• Identify discrepancies, red flags, and potential fraud indicators and escalate suspicious cases in line with internal risk and fraud policies.
• Document verification outcomes clearly and accurately.
• Adhere strictly to verification SLAs to ensure timely loan processing and customer turnaround time.
• Ensure all verification activities comply with internal policies, data privacy standards, and applicable regulatory requirements.
• Contribute to the continuous improvement of verification processes by providing feedback on recurring issues or gaps identified during verification.
• Collaborate with cross-functional teams to improve verification frameworks.

Requirements

• 1–3 years' experience in loan verification, credit operations, customer verification, or a similar role within a fintech, bank, or financial services organisation.
• Experience with digital lending platforms or consumer loan products is an added advantage.
• Strong analytical skills.
• High level of integrity, confidentiality, and professionalism.
• Strong understanding of document review and internal controls.
• High attention to detail and risk awareness.
• High ethical standards with commitment to candour, integrity, and accountability.
• Ability to identify root causes of service issues and recommend effective solutions.
• Willingness to work shifts, weekends, or holidays if required.

Benefits

• Attractive salary, pension, health insurance, annual bonus, plus other benefits.
• Learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Culture that puts people first and prioritizes the well-being of every team member.