Fraud Desk Officer

Responsibilities

• Investigate fraudulent or suspicious transactions reported internally or externally
• Analyse transaction patterns for red flags, unusual activity, or emerging fraud typologies
• Flag high-risk merchants and recommend onboarding restrictions to secure the ecosystem
• Maintain detailed case logs and ensure all fraud cases are effectively closed with sufficient supporting evidence
• Coordinate and liaise with law enforcement, regulatory agencies, and industry peers during fraud cases
• Recommend robust control and system improvements to proactively prevent future fraud occurrences
• Design and deliver fraud awareness training sessions across relevant internal departments

Requirements

• Minimum of 2 years' experience in fraud investigation, transaction disputes, or risk operations, preferably in a fintech or digital banking environment
• Minimum educational qualification of HND or Bachelor's degree in Accounting, Finance, Law, Criminology, or a related field
• Strong investigative skills with the ability to interpret complex transactional data and identify suspicious activity
• Solid understanding of fraud typologies specific to the fintech, digital payments, and card-present/card-not-present industry
• Experience navigating fraud detection systems, transaction monitoring tools, and case management software
• Outstanding verbal and written communication skills, including the ability to document investigations clearly and professionally
• High attention to detail with the ability to manage multiple complex cases simultaneously under tight deadlines
• Familiarity with local financial regulatory requirements and enforcement reporting frameworks (e.g., CBN, NFIU, and EFCC)
• Certified Fraud Examiner (CFE) is an added advantage
• Certified Anti-Money Laundering Specialist (CAMS) is an added advantage
• Designate Compliance Professional (DCP) is an added advantage
• Other relevant professional certifications in KYC, AML, Compliance, or Risk Management are an added advantage

Benefits

• Attractive salary, pension, health insurance, annual bonus, plus other benefits
• People-first culture that prioritizes the well-being of every team member
• Learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks
• Equal-opportunity employer committed to creating an inclusive environment for all employees and candidates