IT Support Officer (Lagos)

Responsibilities

• Provide first-line support for hardware, software, and network issues
• Set up and configure user devices, printers, and other IT devices
• Install, configure, and maintain software applications and operating systems
• Respond to service desk tickets, ensuring prompt and accurate resolution of issues
• Troubleshoot, debug and upgrade existing software and hardware
• Maintain and manage inventory of IT equipment, including laptops, routers, and peripherals
• Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, and IP configuration
• Collaborate with other departments to support and implement IT-related projects and upgrades
• Document troubleshooting steps, solutions, and IT procedures for future reference
• Assist in the maintenance and updating of internal IT documentation and user guides
• Work with vendors or escalate unresolved issues to higher-level support or external providers as needed
• Escalate complex issues

Requirements

• 2 years of experience in IT support, helpdesk, or technical support role
• Basic understanding of Windows and/or macOS environments, Microsoft Office Suite, and standard IT hardware
• Familiarity with Active Directory, remote support tools, and basic networking concepts
• Excellent problem-solving skills and the ability to prioritize and manage multiple tasks
• Strong interpersonal and communication skills with a customer-focused attitude
• Ability to work independently and as part of a team
• Higher Diploma or Bachelor's degree in Information Technology, Computer Science, or related field
• Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow)

Benefits

• Culture: We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks
• Compensation: You'll receive an attractive salary, pension, and health insurance