PT - Internship Global Program - Service Management Intern - Jumia (Full Time)

Responsibilities

• Collaborate on building and maintaining readiness checklists, run-books, and documentation for Tier 1 Events, helping to ensure all participating countries execute required infrastructure and load-testing activities
• Support the operational life-cycle for applications created
• Help the team confirm that upon launch, all infrastructure and security prerequisites (e.g., IP configurations) are fully met
• Assist in organizing readiness reviews and dry-run sessions alongside stakeholder teams across Engineering, Security, Operations, and Service Management
• Help verify that infrastructure contracts are organized, active, and extended as needed to support application go-lives and high-traffic events
• Participate in tracking readiness criteria, following up on open items, and providing war room support during Tier 1 Events and post-go-live hyper-care activities
• Contribute to gathering lessons learned from incidents and go-lives, feeding them back into the readiness framework to improve operational standards and tooling

Requirements

• Degree, CET, or equivalent in Business Management, Information Systems, Computer Science, Engineering, or a related IT field (ongoing or recently completed)
• Strong written and verbal communication, with the confidence to actively participate in and help facilitate calls with international, cross-border teams
• Impeccable attention to detail with an ability to help juggle multiple readiness checklists and stakeholder follow-ups
• A proactive mindset with a strong sense of ownership and accountability; comfortable learning and working in a fast-paced, newly centralized team environment
• Proficiency with Google Workspace (especially Sheets and documentation tools) and a basic understanding of IT service management, software delivery concepts, and AI tools
• Fluency in English (written and spoken)
• Exposure to ITIL concepts (Incident, Change, or Release Management) is preferred but not mandatory
• Previous internship or academic project involving process documentation, project coordination, or IT operations is preferred but not mandatory
• Familiarity with ticketing, project management, or monitoring tools (e.g., Jira, ServiceNow, Confluence, Datadog) is preferred but not mandatory
• Basic understanding of IT infrastructure, security networks (like IP configurations), or vendor/contract management is preferred but not mandatory

Benefits

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders