Senior Product Manager - Credit

Responsibilities

• Define and execute the product vision for your area, ensuring alignment with Kuda's broader Credit strategy.
• Develop ambitious product roadmaps focused on customer value, portfolio performance, and business growth.
• Continuously identify opportunities to unlock new lending use cases and improve existing customer journeys.
• Create AI-powered customer experiences and intelligent decisioning, leveraging the latest advances in AI to create faster, smarter, and more personalised lending experiences, while continuously identifying opportunities to improve how our teams build, operate, and scale products.
• Obsess over every step of the customer journey - from first application to final repayment.
• Balance customer experience with responsible lending principles.
• Help shape products across the entire credit ecosystem, including real-time lending experiences, overdrafts and personal loans, credit decisioning and underwriting, customer application journey, credit line management, repayment and collections experiences, portfolio optimisation and customer lifecycle management, pricing and behavioural interventions, internal tools that improve credit operations efficiency, and AI-powered customer's credit experiences and decision making.
• Own meaningful business outcomes such as credit revenue, portfolio profitability, approval rates, lending growth, credit operational efficiency, and beyond.
• Build hypotheses using customer insights, behavioural data, and experimentation.
• Define product metrics and success criteria.
• Run experiments, evaluate results, and iterate quickly.
• Use quantitative and qualitative insights to make informed decisions.
• Work daily across various teams and leadership levels, bringing people together around a shared vision and driving execution across multiple teams.
• Continuously prioritise opportunities, remove ambiguity, unblock teams, and ship improvements quickly while maintaining high quality.

Requirements

• 7+ years of Product Management experience, with significant ownership of complex customer-facing products.
• Hands-on experience building and scaling retail credit or lending products.
• Deep understanding of unsecured lending, credit cards, overdrafts, personal loans, BNPL, or similar products.
• Strong understanding of customer journeys across the full lending lifecycle.
• Excellent product intuition supported by rigorous data analysis.
• Experience working closely with Engineering and Data Science teams.
• AI-first mindset: obsessed with finding practical applications of AI, not just using LLMs for writing or coding, but rethinking products, processes, and customer experiences around what AI makes possible, constantly experimenting with new tools and translating them into measurable business impact.
• Proven ability to define strategy and execute in fast-moving environments.
• Excellent prioritisation and decision-making skills.
• Outstanding communication and stakeholder management abilities.
• High ownership and accountability; you naturally think like a founder.

Benefits

• A great and upbeat work environment populated by a multinational team
• Pension
• Career development & growth
• Competitive annual leave plus bank holidays
• Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
• Group life insurance
• Medical insurance
• Well-fare package (Wedding, Compassionate and etc)
• Perkbox
• Goalr - employee wellness app
• Award winning L&D training
• Hybrid in office schedule promoting work-life balance