Inventory Support Officer (South West)

Responsibilities

• Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS
• Log all received devices in the IMS with correct status within 24 hours of physical arrival
• Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately
• Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment
• Monitor movement of each terminal through all repair stages: Assessment, In Repair, Awaiting QA, QA Cleared, Dispatch Holding
• Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness
• Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours
• Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report
• Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area
• Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release
• Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'
• Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS
• Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records
• Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day
• Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager
• Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap
• Enforce all provisions of the POS Inventory Control SOP within the repair centre
• Uphold audit readiness, workplace safety, and environmental handling standards at all times
• Receive all incoming spare parts consignments; verify at batch/serial level against the accompanying delivery note before logging into IMS
• Store spare parts in designated, labelled bins organised by part type and model compatibility
• Ensure storage conditions protect electronic components from moisture, dust, and extreme temperature
• Issue spare parts ONLY against an approved Job Card raised by a technician and validated by the Repair Centre Manager
• Update IMS stock levels immediately upon every issuance; zero unrecorded movements
• Manage parts returns from technicians (unused or incorrect parts); update IMS accordingly
• Reconcile physical spare parts stock against IMS records on a weekly basis
• Identify slow-moving, expired, or obsolete parts and flag to Lead, Inventory Support
• Raise a formal replenishment request when stock falls to the defined reorder threshold
• Generate weekly spare parts consumption and stock-position reports for the Lead, Inventory Support
• Maintain a complete issuance log linking each spare part to its Job Card and technician
• Track Part-Failure data to support procurement and OEM quality feedback
• Maintain proper zoning, labelling, and cleanliness of the spare parts storage area at all times
• Enforce segregation of duty: no self-authorised issuance
• Support all scheduled and spot-check inventory counts

Requirements

• Minimum of OND in a related discipline
• At least 2-year experience in inventory operations
• Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint)
• Ability to work with limited supervision
• Strong attention to detail and accuracy
• Proficiency in inventory management systems and workflow applications
• Experience handling large volumes of items
• Excellent organizational and record-keeping skills
• Effective communication and stakeholder coordination
• Ability to manage multiple tasks and meet deadlines