Application Monitoring Engineer

Responsibilities

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Taking ownership of customer issues reported and seeing problems through to resolution
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• BSc degree in Information Technology, Computer Science or relevant field
• Basic Understanding of OOP concepts
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Familiarity with basic network concepts and tools
• Experience troubleshooting using stack traces and log file
• Experience interacting with APIs and troubleshooting related requests
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on
• In depth knowledge of SQL databases particularly MYSQL
• Hands-on experience with Windows/Linux/Mac OS environments

Benefits

• Culture: company prioritizes well-being of every team member, values all opinions and voices, human-centered environment
• Learning: learning and development-focused environment with emphasis on knowledge sharing, training, and regular internal technical talks
• Compensation: attractive salary, pension, health insurance, annual bonus, plus other benefits