Data Entry Officer (Kaduna)

Responsibilities

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload
• Ensure all records adhere to Moniebook's data standards and naming conventions
• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines
• Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team
• Conduct checks to identify and correct errors, duplicates, or outdated records
• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency
• Flag and document data anomalies, routing them to the appropriate team for resolution
• Maintain accurate records of data entry activities, import logs, and correction history in the CRM
• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes
• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead
• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows
• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines

Requirements

• 1-3 years in data entry, data operations, or a similar role, preferably in SaaS, retail tech, or fintech
• Must have completed NYSC or possess a valid exemption/exclusion certificate
• Exceptional attention to detail with a track record of high accuracy across large data volumes
• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas)
• Familiarity with CRM platforms or POS/back-office SaaS tools
• Strong organisational skills with the ability to manage multiple projects simultaneously
• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context (preferred)
• Exposure to retail operations, inventory systems, or point-of-sale platforms (preferred)
• Experience supporting an onboarding, implementation, or customer success team (preferred)
• The candidate should be based in Chikun (preferred)

Benefits

• Attractive salary
• Pension
• Health insurance
• Annual bonus
• Learning and development-focused environment with an emphasis on knowledge sharing and training
• People-first culture that prioritizes the well-being of every team member