Head, Category Management

Responsibilities

• Lead & Develop: Coach, mentor, and build a high-performing team of Category Managers and Brand Managers, establishing a culture of mastery and continuous growth.
• Revenue Protection & Growth: Directly own Month 3 and Month 6 customer retention, contract renewals, and upsell pipelines across all business categories and locations.
• Executive Reviews: Design and run category and brand executive reviews, presenting clear performance trends to senior leadership.
• Renewal Governance: Build and maintain a robust governance framework so that no contract lapses without full visibility and proactive outreach.
• Metrics & Reporting: Keep our commercial engine running cleanly by tracking, analyzing, and reporting on key metrics for revenue protection and expansion.
• Cross-Functional Partnership: Collaborate closely with Product, Marketing, and Customer Support teams to identify new opportunities and deliver a seamless customer experience.

Requirements

• Typically 8+ years of progressive experience leading account management, category management, or customer retention teams.
• Strong commercial acumen with a proven track record in portfolio management and high-stakes negotiation.
• Comfort using data to spot trends, guide strategy, and manage large customer cohorts effectively.
• Demonstrated experience scaling commercial systems and frameworks in fast-growing teams.
• Natural ability to build trust and navigate relationships with senior stakeholders.
• Experience working in tech, fintech, SaaS, or highly regulated environments (preferred).
• Proven success designing or implementing automated customer retention or renewal tracking systems (preferred).
• Background managing portfolios across multiple regional or geographical markets (preferred).
• You see the human stories behind the commercial metrics, making it easy to build trust and negotiate win-win outcomes.
• You enjoy creating clear, structured frameworks, but you always start from what is real, practical, and helpful today.
• You use numbers to tell stories and spot opportunities, translating complex insights into simple, decisive actions.
• You are comfortable navigating change and shifting priorities with calm, clear focus.
• You find genuine happiness in unlocking the potential of your team, helping them achieve mastery in their roles.

Benefits

• Competitive compensation, benefits, and career growth opportunities.
• A collaborative and supportive work culture dedicated to professional development and continuous learning.