First Mile Hub Manager - Jumia (Full Time)

Responsibilities

• Oversee day-to-day operations of the First Mile hub, ensuring efficient management of the agent workforce and pickup/package processing activities
• Manage administrative and operational functions of the hub's agency, including scheduling, resourcing, and workload distribution
• Lead the training, onboarding, and integration of new officers and agents into hub operations
• Ensure the associated operational hub complies with SLAs, escalating and resolving compliance gaps as they arise
• Manage and maintain hub teams and logistics equipment, ensuring optimal utilization and upkeep
• Oversee package search, tracking, and resolution of misrouted or delayed items
• Manage the shipping and delivery of packages to logistics partners, ensuring timely handovers
• Implement and monitor new projects and operational process changes within the hub, adapting quickly to shifts in business needs
• Monitor hub performance against key metrics (pickup volumes, TAT, SLA adherence), taking corrective action where targets are missed
• Lead, coach, and performance-manage hub team leads and agents
• Build and maintain relationships with vendors and pickup partners operating within the hub's catchment
• Prepare and present regular reporting on hub performance, incidents, and operational issues to senior management
• Ensure the hub operates in a demanding, fast-paced environment while maintaining flexibility and adaptability to changing priorities

Requirements

• Bachelor's degree or equivalent; additional training in logistics, operations, or supply chain management is a plus
• Proven experience in a similar hub management, logistics, or first-mile operations role, including experience managing teams or supervisors
• Strong leadership and people management skills, with proven ability to lead and develop agents and team leads
• Proficiency in Microsoft Office and relevant logistics/tracking systems
• Strong affinity for information systems and comfort working with operational tracking tools
• Ability to work in a demanding, fast-paced environment with shifting priorities
• Excellent interpersonal, listening, and diplomacy skills, with strong relay ability between frontline officers and management
• Ability to lead cross-functional projects and process improvement initiatives
• Strong problem-solving skills, with the ability to resolve operational issues and escalations promptly
• Must have NYSC certificate or possess a valid exemption letter

Benefits

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders