Field Loan Collections Officer

Responsibilities

• Handle assigned recovery cases by visiting defaulting borrowers at their physical locations
• Engage and negotiate with customers to facilitate repayments in line with the terms of the loan agreement
• Recover assets, items, or goods that serve as collateral for loan defaults, in accordance with approved procedures
• Prepare and submit daily reports on customer engagements and recovery activities, and escalate complex or unresolved cases appropriately
• Maintain professionalism and ensure compliance with all applicable policies, ethical standards, and regulatory requirements

Requirements

• Proven experience in a field debt recovery or collections role
• Strong knowledge of effective field recovery, negotiation techniques, and loan default processes
• Demonstrated history of meeting or exceeding recovery targets in a fast-paced environment
• Experience operating effectively within field-based, on-site coverage areas
• Strong ability to handle difficult conversations and secure repayment commitments
• Ability to communicate effectively in both English and Nigerian Pidgin
• Tactical approach to resolving disputes and overcoming repayment barriers
• Professional demeanor with a balance of firmness and empathy
• High ethical conduct and strict adherence to regulatory requirements and internal procedures
• Results-driven, highly organised, and able to work independently under pressure to meet tight deadlines

Benefits

• Competitive compensation, benefits, and career growth opportunities
• Opportunity to work within Africa's fastest-growing fintech ecosystem driving financial inclusion
• Strong support for professional development and operational success